FAQ's
Purchasing an experience
- Who are Virgin Gifts?
- Why should I shop with Virgin Gifts?
- How do I find the perfect gift?
- Are there any restrictions to consider before purchasing an experience?
- Can I personalise the voucher?
- I've entered the wrong email address during checkout - help?
Booking your experience
- How do I book my experience?
- It says all dates have passed for my experience, what are my options?
- The booking calendar is not loading, what do I do?
- How do I add more people to my booking?
- Can I combine multiple voucher values towards a booking/exchange?
- What if I've booked an experience that is less value than my voucher?
My Account
- How do I exchange my experience?
- How do I check the value/balance on my voucher?
- How do I access remaining balance left over on a voucher?
- Why is my voucher # not recognized?
- I've lost my voucher
- I've forgotten my password, how do I log in?