Experience purchases made directly with Virgin Gifts, that have not yet been redeemed, may be returned within 14 days of the original purchase date.
Our e-Gift Cards are not refundable.
Refunds are made only to the original purchaser in accordance with the original payment method.
To request a refund, please reach out to our friendly team who can help.
TIP: If you're out of the 14 day window and the voucher is no longer suitable, you're able to exchange your voucher to another experience of ours via your account.